Web, WhatsApp, SMS, Instagram, Messenger, and Slack. One agent, one knowledge base, one personality, deployed everywhere. With memory, escalation, and full conversation analytics built in.
Specific things we deliver under this service. Most projects combine three or four of these into one system.
Branded chat widget for marketing sites, dashboards, and customer portals. Lead capture, FAQ, product Q&A.
Full WhatsApp Cloud API integration with templates, media, and product catalogs. Handles support and sales.
Replies to DMs and story replies. Routes high intent leads to a human within seconds.
Two way SMS for appointment reminders, reactivation campaigns, and support, with carrier compliant opt outs.
Workplace assistant for internal Q&A, ticket triage, document lookup, and HR self service.
One brain, all channels. Conversation history follows the user across web, WhatsApp, and email seamlessly.
If any of these match your current operations, this service is probably the right entry point.
| Channels | Web, WhatsApp, SMS, Instagram, Messenger, Slack, Teams |
|---|---|
| LLM backbones | GPT 4o, Claude Sonnet, Gemini Pro, Llama 3, Mistral |
| Memory | Per user, per conversation, configurable retention |
| Escalation | Live agent handoff via Intercom, Zendesk, Freshdesk, custom |
| Knowledge base | Pinecone, Weaviate, Qdrant, pgvector, your call |
| Analytics | Full conversation logs, sentiment, intent, drop off |
| Languages | Multilingual out of the box, 30 plus tested |
| Pricing | $6k to $25k build plus monthly platform |
Those are managed products with limited customization. We build custom agents with your branding, your knowledge, your tone, your integrations. You own the system end to end.
Depends on the source material. With clean documentation, we typically hit 92 to 96% accuracy on first response. Every project ships with an evaluation harness you can run continuously.
Yes. Modern LLMs handle 50 plus turn conversations fluently. We add conversation memory and intent tracking so the agent stays coherent across long sessions.
Mitigated through retrieval grounding, citation requirements, and explicit fallback responses for low confidence answers. We tune confidence thresholds per use case based on the cost of being wrong.
Yes. We manage the entire Meta Business verification and WhatsApp Business API onboarding, including template approval and number provisioning.
First call is 30 minutes. We will tell you whether this service is the right fit, and if not, which one is.