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Service / AI Voice Agents

Phone calls, answered. At any hour. At any volume.

Inbound and outbound voice agents that handle real conversations. Sub 700ms latency. Full CRM sync. Natural turn taking. We build the agent, the prompt suite, the evaluation harness, and the operations dashboard.

What we build

The menu.

Specific things we deliver under this service. Most projects combine three or four of these into one system.

/01

Inbound reception

24/7 phone reception that books appointments, handles common questions, and escalates the rest to a human.

/02

Lead qualification

Outbound calls to inbound web leads within 90 seconds. Qualifies budget, timeline, intent, then books warm calls.

/03

Appointment booking

Native calendar integration. Books, reschedules, and sends confirmations across multi location operations.

/04

Collections and reminders

Friendly outbound reminders for missed payments, expiring contracts, renewals, and overdue followups.

/05

Survey and NPS

Post call surveys, post service NPS, and retention research at scale, with sentiment analysis on every call.

/06

Tier 1 support

Handles the common 70% of support calls fully, with safe handoff to humans for complex tickets and angry callers.

Where it fits

Common use cases.

If any of these match your current operations, this service is probably the right entry point.

Dental and medical clinicsReal estate brokeragesHome servicesLogistics dispatchE commerce returnsWellness and fitnessRestaurant reservationsInsurance claimsEducation enrollmentHospitality front desk
Spec

Technical parameters.

LatencySub 700ms first response, sub 1.2s end to end
PlatformsVapi, Retell, custom Twilio plus LLM stack
Voice modelsElevenLabs, OpenAI TTS, PlayHT, Cartesia
Speech to textDeepgram Nova 2, Whisper, AssemblyAI
LLM backbonesGPT 4o, Claude Sonnet, Gemini, Llama 3
IntegrationsHubSpot, GHL, Salesforce, calendars, Zapier, n8n
LanguagesEnglish first, multilingual on request
Pricing$8k to $35k build plus per minute usage
FAQ

Common questions.

How natural does it actually sound? +

Very. The current generation of voice models is past the uncanny valley for most callers. We tune cadence and turn taking per use case. We can share live demo numbers on a call.

Can it handle interruptions? +

Yes. We use barge in turn detection so callers can interrupt naturally. The agent stops talking, listens, and responds. That alone is the difference between a real agent and a script reader.

What if the caller asks something out of scope? +

Two paths. Either the agent gracefully redirects with a fallback line we tune for your brand, or it transfers warm to a human with a summary of what was already discussed.

How is this integrated with our CRM? +

Direct API integrations to HubSpot, GoHighLevel, Salesforce, Pipedrive, and Close. Every call writes a structured note, tags the contact, and triggers any downstream workflow you already run.

What about compliance and recording? +

All calls are recorded with consent prompts where required. We support HIPAA, SOC 2, and GDPR work patterns. We do not train external models on your call data.

Ready to scope?

Bring the use case.

First call is 30 minutes. We will tell you whether this service is the right fit, and if not, which one is.